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Who uses VoIP at work??

waybomb

waybomb

Well-known member
GOLD Patron
Anybody here abandon conventional a phone system and switched to VoIP?

Are you pleased with it?
Did you acheive the stated savings?
Are your customers happy with it?
Is it easy to use for the users?
How many phones are involved?
Was go-live hassle free?
Which provider are you using?


And any other questions I didn't think of!

Thanks
 
I can't answer most of the questions because I wasn't involved with it. I'm just a programmer.:biggrin:

As far as ease of use, we have Avaya phones and they are easy to use. Very nice color screen with an employee directory and everything on it. We have also switched most (if not all) of our branch offices (20 some throughout the country)to it. Our new addition to our home office also has it, the old part of the building still uses the traditional Avaya system. I would say with branches and the new building, we are around 1,000 extensions.

Sprint provides most of our telecommunications, but as far as managing switches and network, we manage those internally.

The really cool thing from a support standpoint. When the network goes down, the users can't call me to complain since it isn't my system that isn't working:yum:
 
We are switching this month to Cisco VOIP. I have training on it this week. We'll see how it goes.
 
I was looking at the Cisco phones. Look alot nicer than the Avaya phones. Which model are you getting? Let me know what you think after training and using them.
Thanks
 
jwstewar said:
As far as ease of use, we have Avaya phones and they are easy to use. Very nice color screen with an employee directory and everything on it. We have also switched most (if not all) of our branch offices (20 some throughout the country)to it.
Click to expand...

What model phones do you have? I was comparing to Cisco, and Cisco seemed better. I have not seen either in person yet, just in ads and internet searches.
 
DaveNay said:
I think Murph was looking into it.
Click to expand...


Yeah we did check into it but backed out. We talked to a couple of area business's that had it and the only complaint was it would fade in and out. Also the internet connection we had was not the best. With 25 phones and people using the internet I felt there would be some bottlenecks.
 
waybomb said:
What model phones do you have? I was comparing to Cisco, and Cisco seemed better. I have not seen either in person yet, just in ads and internet searches.
Click to expand...

It is an Avaya 9640. As the little display screen (about 3x3) for displaying the call history and directory on it. Oh, and the cool screen saver where you can display your company's logo.:brows:

BTW, we (at least I haven't seen it) haven't had any of the problems Murph mentioned. I don't know what the reasoning behind choosing the Avaya was other than that is the phone system that was in the old building and it was only 4 or 5 years old and I know it was big bucks when they installed it and maybe this was the only one compatable because we are still running both systems and can move numbers freely between the two systems. Like I said, I don't know, I'm not part of telecommunications, that is another part of the IT department.
 
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